Our team of experienced fraud specialists supports your bank in the timely processing of suspicious alerts, even outside of normal working hours. Our services include:

  • Initial assessment of an alert
  • closing of false positive alerts
  • clarifying a corroborated suspicion with your customer
  • contacting the beneficiary bank in case of confirmed fraud
  • transferring the confirmed fraud case to the responsible department for further handling
  • documenting all activities in your case management tool and maintaining statistics for reporting
  • managing black and white lists
  • providing feedback to your fraud management team with regard to potential improvements of the detection logic