Our team of experienced fraud specialists supports your bank in the timely processing of suspicious alerts, even outside of normal working hours. Our services include:
Initial assessment of an alert
closing of false positive alerts
clarifying a corroborated suspicion with your customer
contacting the beneficiary bank in case of confirmed fraud
transferring the confirmed fraud case to the responsible department for further handling
documenting all activities in your case management tool and maintaining statistics for reporting
managing black and white lists
providing feedback to your fraud management team with regard to potential improvements of the detection logic