from data to decions: our operations and services.

from data to decions:
our operations and services.

from data to decisions: discovery: detection: delivery:
our operations and services.

For banks and insurances we offer tailored service solutions that make your compliance easy and reliable. Our operations team takes care of everything to do with AML and Fraud analytics, alert investigation and processing: from identifying suspicious behaviour to investigating alerted transactions to the final processing of complaints. Whether it’s customer communication, coordination with banks or the technical processing of complaints – we combine many years of experience with precise implementation. We rely on state-of-the-art machine learning models to recognise anomalies at an early stage – and use our expertise to distinguish genuine cases of fraud from harmless anomalies.

Our combination of AI-supported alert detection and human expertise ensures fewer false positives and more efficient fraud detection.

For banks and insurances we offer tailored service solutions that make your compliance easy and reliable.

Our operations team takes care of everything to do with AML and Fraud analytics, alert investigation and processing: from identifying suspicious behaviour to investigating alerted transactions to the final processing of complaints.

Whether it’s customer communication, coordination with banks or the technical processing of complaints – we combine many years of experience with precise implementation. We rely on state-of-the-art machine learning models to recognise anomalies at an early stage – and use our expertise to distinguish genuine cases of fraud from harmless anomalies.

Our combination of AI-supported alert detection and human expertise ensures fewer false positives and more efficient fraud detection.

our services.

Model Management

Model Management.

We turn your payment data into an effective fraud prevention framework. Our analysts continuously examine transactional patterns, uncover both known and emerging fraud schemes, and translate these insights into precise detection logic. In regular exchanges with your specialist teams, we discuss new modus operandi and optimisation ideas, ensuring that your rule set remains up to date. Transparent analyses and reporting give you a solid foundation for strategic, data‑driven decisions.

Analysis & Decisioning

Our team evaluates all rule‑triggered transactions quickly and reliably using a combination of semi‑automated, AI‑supported checks and detailed manual reviews. We examine customer histories, receiving accounts, and technical account parameters to reach well‑grounded decisions. When needed, we contact customers directly to clarify suspicious activity and then manually release or block payments. All steps, including AML‑relevant findings, are fully documented in your systems.

Investigation

In the investigation phase, we dive deeper into suspicious cases and bring together all relevant information for a clear assessment. We process customer phishing reports, internal enquiries, and alerts from external banks or authorities, and analyse all affected transactions in detail. If necessary, we block access, trigger the renewal of authentication data, and document every action thoroughly. Each case concludes with a structured summary and an evaluation of the modus operandi for your internal teams.

Resolution

Our resolution team ensures professional closure of fraud cases with complete, audit‑proof documentation. We handle customer complaints regarding fraudulent transfers or card payments, review all available evidence, supplement missing information, and provide clear written responses. For complex cases, we prepare settlement proposals, deliver technical statements for internal departments, and support ongoing legal processes. All communication and analyses are documented transparently to give you full visibility at every stage.

recognition.

Fraud alerts from transaction monitoring
Manual fraud alerts: e-mail, workflow, branch
Customer complaints
Internal enquiries: advisors, AFC and more

analysis & action.

Alert analysis and immediate measures
Account blocking, renewal of legitimisation data, blacklisting
Customer communication: by telephone and in writing
Interbank communication and callbacks

reporting.

Regulatory reports: Money laundering, AFC and others
Investigation, e.g. into fraudulent networks, detection of new patterns
Preparation of refunds and responses to claims
Detailed reporting and analysis

spotixx operations covers the entire financial crime prevention lifecycle and integrates seamlessly into your organization.

We support you from the first data assessment through operational decision‑making all the way to resolving complex cases: with deep expertise, pragmatic execution, and reliable delivery.

We enhance the effectiveness of your financial crime detection, reduce manual effort, and improve the customer experience. Our mission: significantly boost your detection rates, protect your customers and your reputation, and reduce the pressure on your internal teams.

If you’re ready to elevate your fraud prevention to the next level, we are the operational engine to make it happen.

Costs of Fraud globally 2023

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download: overview spotixx operations.

Every day, financial institutions face thousands of fraud alerts. Some are real threats, others just noise—but distinguishing between them quickly and accurately is a challenge. What if fraud teams could work smarter, not harder?

Our latest case study, “Operational Efficiency Against the Fraud Epidemic,” uncovers how our AI-supported alert triage and expert fraud analysts reduce false positives, detect emerging fraud patterns, and accelerate decision-making. With real-world insights from our operations, we reveal how to turn compliance into a strategic advantage.

Download now to see how optimized fraud operations can transform financial crime prevention.

how can we help you?

Do you want to know more, about how we can help you and your company to fight fraud and money laundering? Just leave us as message here and we will get back to you asap.